FAQs

Where can Levitzi ship?

We ship internationally. Levitzi Inc. successfully ships A LOT of items worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our service is available to everyone.

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at inquiries@levitzi.com to check the status of your order.

After an order is placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 2-5 business days. Delivery times vary dependent on which of our fulfillment center is used, country, and scarcity. Specific delivery times are shown on the shipping page.

How long does delivery take?

It depends on where you live. It basically comes down to the warehouse location that has available stock closest to you. Usually 5-15 business days. That can extend up to 25 business days when we have high demand.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at inquiries@levitzi.com.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Why was I charged $XX.XX and it appears as $XX.XX on PayPal or on my invoice?

Our official worldwide currency is USD. While we have the prices displayed in your local currency, the charged amount on your credit card or PayPal is in USD. 

I've put a wrong shipping address and/or picked a wrong variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it if the item hasn't been packaged and shipped out yet. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same or next day. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Levitzi adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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